Water Billing Office

Call the Water Billing Office at 330-364-4491, ext. 1211 for answers to questions pertaining to the water service within your home, such as:

• Billing and payment questions
• Start or cancel service
• Schedule turn-ons or turn-offs or other service calls
• Leaky or noisy meter
• Low water pressure throughout the house

Water Treatment Plant/Maintenance

• To report water main line leak
• To report water main line leak after hours call the New Philadelphia Police Dept. at 330-343-4488
• Discolored water
• Bulk water questions. Your bulk water tank must have an EPA approved Air Gap