Water Department
Water Billing Offices
150 East High Avenue; Suite 015
New Philadelphia, Ohio 44663
330-364-4491 EXT 1211
Monday - Friday 8:00AM -4:30PM
Closed major holidays
Water Treatment Plant
310 Mill Avenue S.W.
New Philadelphia, Ohio 44663
Superintendent - Derek Leyda
Who do I contact?

Water Office:  330-364-4491 EXT 1211

  • Billing and payment questions
  • Garbage questions call General Services 330-339-2121
  • Start or cancel service
  • Schedule turn-ons or turn-offs or other service calls
  • Leaky or noisy meter
  • Low water pressure throughout the house

Water Treatment Plant 330-339-3795

  • To report water main line leak
  • To report water main line leak after hours call the New Philadelphia Police Dept. at 330-343-4488
  • Discolored water
  • Bulk water questions. Your bulk water tank must have an EPA approved Air Gap

How can I sign up for paperless bills?

We are currently in the process of switching eBill providers to an improved version that will allow you to pay your bill online.

Please come back in April 2017 to register.

If you are already registered for eBills you will be required to register again with the new eBill provider.  We will send you an email notification when itís time to re-register. 

We are sorry for the inconvenience!

If you are currently signed up for eBills you can view your bill through this link:

Smartbill Online

What forms of payment do you accept?
We accept cash, check, or money order. We do not accept debit/credit card payments at this time. If you are the owner of the property you may sign up to have your bill automatically deducted from your checking or savings account on the due date each month. To sign up for Auto Pay you will need to print the Authorizing Direct Payment Form & turn it in to the Water Office along with a copy of a cancelled check. You may fax the completed form & copy of check to 330-343-8135.  Forms are available in the Water Office to fill out there.
Where do I go to pay my bill?
  • Mail payments to:
New Philadelphia Water Department
150 E High Ave, Suite 015
New Philadelphia, OH  44663
  • You may also take your bill to any Dover-Phila Federal Credit Union or the Dover or New Philadelphia Discount Drug Mart. If paying at the bank or Drug Mart please allow 7-10 days for the Water Office to receive your payment.
 - - - - - - - - - - - Downloadable PDF Forms - - - - - - - - - - -
Water Quality Report
Water Dept. Authorizing Direct Payment Form - ACH Debits
Water Dept. Cancellation of  Direct Payment Form - ACH Debits
Water Dept. Application for Water & Sewer Form