Pay Water Bill

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View / Pay Your Water Bill Online

The City of New Philadelphia is excited to offer residents an easy and convenient method to view and pay their water, sewer and sanitation bills online.

Only property owners are authorized to register.  If you do not own the property you must use the "Pay Now" link.  If you register without being the property owner your account may be disabled with no notification.  Tenants may contact the Water Office to sign up for eBills and Pay By Text notifications.

You may view your bill for free. A service fee of $2.95 will be applied to Utility transactions for credit/debit cards and Electronic Funds Transfer (E-Checks) payments with a maximum transaction amount of $200.00 for credit cards.  There is no $200.00 cap if paying by E-Check.

Please Note: If You Received a Disconnect Notice On Your Bill:

Payment must be made IN the Water Office by the date indicated on your bill to avoid additional fees & disconnection.  Payments made online could take 48-72 hours for the office to receive.


If you are already enrolled in Auto-Pay through the Water Office, you are not requried to re-enroll for Auto-Pay through Invoice Cloud.  Enrolling for Auto-Pay directly through the Water Office will continue to be a free service.

For more information about alternative methods of payment and other Frequently Asked Questions about your water service, visit our Water Office Billing page.